Privacy Policy

Welcome to the Privacy Policy page of RideCleveland (“RideCleveland,” “we,” “us,” “our”). This privacy policy outlines how we collect, store, protect, and use user data. We prioritize the privacy and security of your personal information, and we are dedicated to complying with international data protection laws and regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

By using our services, you agree to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.

Collection and Use of Personal Data

We collect certain personal data from you when you use RideCleveland’s website or mobile application (“App”). The types of personal data we may collect include:

  1. Identity Information: We may collect your name and contact details when you create an account with us.

  2. Location Information: With your consent, we may collect information regarding your location either through your mobile device’s GPS service or your IP address.

  3. Contact Information: Including your email address and phone number, which may be used to communicate with you regarding RideCleveland services and updates.

  4. Transactional Information: We retain records of your transaction history and trip details, solely for accounting purposes and to resolve any disputes or issues that may arise.

We respect your rights over your personal data. Therefore, we promise not to use your personal data in ways that you have not consented to. We primarily use your personal data to provide our services, monitor and improve our service quality, customize your experience, and ensure compliance with legal obligations.

Data Storage and Protection

We employ stringent security measures to prevent unauthorized access, disclosure, alteration, or destruction of your personal information. Your personal data is stored securely on our servers, protected by appropriate technical and organizational measures. We continuously assess and update our security measures to safeguard against unauthorized access or data breaches.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law. We will delete your personal data as soon as it is no longer necessary or upon your request.

Users’ Rights to Their Data

You have the following rights concerning your personal data:

  1. Right to Access: You can request access to the personal data we hold about you. We will provide this information within a reasonable timeframe.

  2. Right to Correction: You have the right to correct any inaccurate or incomplete personal data we hold about you.

  3. Right to Deletion: You may request the deletion of your personal data if there is no compelling reason for us to continue processing it.

  4. Right to Object: You can object to the processing of your personal data for specific purposes, such as direct marketing.

To exercise your rights, please contact [[email protected]] and provide us with the necessary details to process your request.

Data Security Measures

We implement various security measures to ensure the confidentiality and integrity of your personal data. These measures include but are not limited to:

  1. Encryption of personal data during transmission and at rest.

  2. Secure storage systems and access controls to protect against unauthorized access.

  3. Regular system monitoring and vulnerability assessments.

Third-party Data Sharing

RideCleveland may share your personal data with trusted third parties, such as service providers, in accordance with this privacy policy. However, we do not share your personal data with third parties for their own marketing or commercial purposes, except with your explicit consent. We undertake thorough due diligence in selecting our third-party service providers, ensuring that they abide by privacy laws and implement robust security controls.

Google Analytics

RideCleveland uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). This service collects non-personal information anonymously, such as your IP address, to generate statistical reports about website traffic. Google Analytics uses persistent cookies to track and analyze your usage patterns. For more information on Google Analytics’ privacy practices, please visit their Privacy Policy( If you prefer to opt-out of Google Analytics data collection, you can install the Google Analytics Opt-out Browser Add-on.

Please note that this privacy policy may be updated from time to time to reflect changes in legislation or our business practices. It is your responsibility to refer to this page periodically for any updates.

Last updated: 14-Aug-2023

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